Ever since author Daniel Goleman wrote Emotional
Intelligence: Why it Can Matter More Than IQ the business and life-coaching
world has been abuzz about EI's role in creating success. But what exactly is
emotional intelligence, why is it considered so
important and what role if
any does it have in the business world?
Plays Well With
Goleman defined emotional intelligence as the ability to control one's
impulses and emotions, to feel empathy and to demonstrate social competence in
Over the years, debate has ensued over the
significance of EI;
is it truly
a measurable form of intelligence? Does it really trump old-fashioned
I'll leave that debate to others but my study of collaborative work and the
importance of team building in the workplace leads me to conclude that
emotional mastery-that is the ability to listen, understand, calm down and to
think rationally under duress-as well as the ability to work well with others
are assets both in business and life.
So, how does one develop greater emotional intelligence and how best
to employ that ability in the workplace? Books abound on the subject such as Emotional Intelligence 2.0 and Quick
Emotional Intelligence Activities for Busy Managers but this succinct
article from MindTools.com provides a
useful Cliff Notes. Tips include:
Looking for motivation to further develop your emotional intelligence
skill set? People with higher EQ's are better salespeople, produce greater
revenue for their companies and are likely to keep their jobs longer according
to The Consortium for Research on Emotional
Intelligence in Organizations, which includes
representatives from Johnson & Johnson, American Express Financial Advisors
and the U.S. Federal Government among others.
Do you believe
emotional intelligence is an important asset in the business world? Share your
thoughts here and on the Beyond Folders Community's Facebook
and Twitter pages.
by Bradley Eggers
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Beyond FoldersTM is written by a team of Pendaflex associates
passionate about time management, communications, productivity and workplace organization. Believing in "continuous improvement" on both a personal and professional level, they share their unique perspectives on subjects of common interest to our readers.