When You Don’t Work with Mind-Readers

Published Thursday, August 19, 2010 2:14 PM

How many times in life have you wished you had a superpower? Leaping tall buildings in a single bound or seeing through walls? Nice work if you can get it but for those of us who can't read minds (and don't work with those who can) effective and clear communication skills are a must.

Great Expectations

Effective leaders set expectations for those who follow them. No matter your role-general, boss, teacher, parent-your underlings will not meet your expectations unless you clearly define them.

Expectations are milestones against which progress is measured. If expectations are not clear, people can become hesitant or indecisive. We've assembled a list of resources here that help managers effectively set expectations for their employees.

A tip that I found to be particularly useful was not to "over-operationalize a job" meaning don't put all of the focus on describing the steps to follow. Rather, define the outcome and let the employee get to a successful conclusion their own way. Sound advice. For more helpful tips, read the following articles:

How do you set and communicate expectations? Share your thoughts here and on the Beyond Folders Community's Facebook and Twitter pages.



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