Customer Service is King

Published Friday, June 17, 2011 7:47 PM

Unhappy customers vote with their feet. Fully a third of dissatisfied customers switch companies or products due to bad service finds a recent study. http://nyti.ms/kjX7HC That's a lot of customers walking out the door.

So how to deliver the "fast, friendly service"  that customers require?

Get Customercentric

Harvard Business Review examines the issue of customer service and satisfaction inside and out in a round-up of articles: Creating a Customer-Centered Organization.  Articles include creating brand superfans and why frontline workers are key ambassadors of your brand.

Or take a page from AmEx,  which boasts revamped call centers staffed with pros recruited from outside-the-box sectors such as the hospitality industry. Hiring customer service pros and tying remuneration to performance, drove up customer satisfaction metrics and decreased turnover: a winning combination.

For more case studies on companies that deliver unparalleled customer service, read Top 10 Companies For Customer Service. 

Does your company place an emphasis on customer satisfaction? Share your thoughts here and at the Pendaflex Facebook page.

by Bradley Eggers

 

 

| More
Filed under:

Comments

# cheap oem software said on Sunday, February 12, 2012 7:06 PM

ARAGfe I am glad that your blog is constantly evolving. Such posts only gain in popularity!...

# Motivation to lose weight said on Sunday, April 08, 2012 2:32 AM

EZAFcD I am so grateful for your post. Will read on...

# buy oem software said on Tuesday, May 01, 2012 10:53 PM

k85BHf I think this is a real great blog article.

About Beyond Folders™

Beyond FoldersTM is written by a team of Pendaflex associates passionate about time management, communications, productivity and workplace organization.  Believing in  "continuous improvement" on both a personal and professional level, they share their unique perspectives on subjects of common interest to our readers.

Join the Beyond Folders™ Community of readers passionate about time management, productivity, communication and workspace organization.

Read BFC News


Quick Subscribe to BFC News
Go

Follow Beyond Folders™

 

Search

runat="server"