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Customer Service is King
Friday, June 17, 2011 7:47 PM
Unhappy customers vote with their feet. Fully a third of dissatisfied customers switch companies or products due to bad service finds a recent study. http://nyti.ms/kjX7HC That's a lot of customers walking out the door. So how to deliver the "fast, friendly service" that customers require? Get Customercentric Harvard Business Review examines the... Read More...

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